Crisis response based on preparedness is a core tenet for confronting crisis situations through coordination, communication, and containment mechanisms. However, the Covid-19 outbreak offers opportunities for the co-creation of crisis-driven innovation. The framing of crisis response as crisis-driven innovation ensures proactive strategies and pooling of resources to combat crisis situations in the context of public management. This policy brief details seven main management priorities for focusing public sector response as crisis-driven innovation:

  • Policy adaptations that drive proactive responses and organizational resilience
  • Political leadership and commitment that is crucial to cope with risks encountered in times of crisis like
  • Covid-19.
  • Inter-sectoral collaboration among ministries and municipalities that is essential to harness global net-
  • works, and organizational capabilities for innovation, creativity and resilience.
  • Public service digitization that acts as a key enabler to support new models of crisis-driven innovation.
  • Building trust and compassion through media that is critical for ensuring citizen’s compliance.
  • Social cohesion and value-based commitments that are manifested in times of crisis.
  • Delivering innovative solutions and actions that are proactive and demand-driven
  • These priority areas benefit preparedness plans involving effective central planning and public policies, policy foresight, strategic communication, and inter-sectoral coordination. The response also requires social solidarity, value-based commitments, philanthropy, and transparency for coping with Covid-19 pandemic.

The brief also highlights the value of standardization, ICT-investment, digitalization, human capital development, alignment and investment for enhancing crisis response as crisis-driven innovation in light of insights from the Covid-19 outbreak.

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